If you're not completely satisfied with your purchase, you have 30 days from the date of delivery to initiate a return. Items must be unused, unwashed, and in their original condition with all tags attached. This ensures that we can resell returned items and keep costs down for all our customers.
To start a return, simply log into your account and select the order you'd like to return. Follow the prompts to generate a prepaid shipping label. We'll email you the label, and you can print it at home or take it to any authorized shipping location. Pack your item securely and drop it off — no need to visit a store or wait in line.
Once we receive your return, our team inspects it to ensure it meets our return conditions. This process typically takes 5 to 7 business days. After inspection, we'll process your refund to your original payment method. Refunds generally appear in your account within 3 to 5 business days, though some banks may take longer to reflect the credit.
Certain items are excluded from our standard return policy. Final sale items, clearance merchandise, and personalized products cannot be returned. Additionally, items that show signs of wear, damage, or washing are ineligible for refund. If you have questions about whether a specific item can be returned, reach out to our customer service team — we're happy to help.
If an item arrives damaged or defective, we'll make it right. Contact us with photos of the damage within 7 days of delivery, and we'll either send you a replacement or issue a full refund at no cost to you. Shipping for replacements of damaged items is on us.
For exchanges, you can return your item and place a new order for the size, color, or style you prefer. Alternatively, contact our support team, and we may be able to expedite an exchange without requiring a full return first.
We stand behind the quality of our products. If you experience any issues with your purchase or have concerns about the condition of an item, don't hesitate to get in touch. Our customer service representatives are available to assist you and ensure your satisfaction.
Please note that we cannot accept returns without a shipping label generated through our returns portal. This protects both you and us by ensuring proper tracking and accountability throughout the process. Items returned without authorization or a valid label may not be accepted, and we won't be able to process a refund.
Thank you for choosing LUVMUG.org. We appreciate your business and want to ensure every experience exceeds your expectations.