At LUVMUG.org, we're committed to getting your order to you quickly and safely. We understand that prompt delivery is important, and we work with trusted shipping partners to ensure your items arrive in excellent condition.
Shipping Methods and Timeframes
We offer multiple shipping options to meet your needs and budget. Standard shipping typically takes 5-7 business days for delivery within the continental United States. For those who need their order sooner, expedited shipping options are available and usually arrive within 2-3 business days. Express shipping gets your package to you in 1-2 business days for urgent orders.
Please note that shipping times are calculated from the date your order is processed and shipped, not from the date of purchase. Orders placed on weekends or holidays will begin processing on the next business day.
Shipping Costs
Shipping fees are calculated based on your order total, destination, and the shipping method you select. You'll see the exact shipping cost during checkout before you complete your purchase, so there are no surprises. Orders over a certain amount may qualify for free standard shipping—check your cart for eligibility.
International Shipping
We ship to select international locations. International orders may take longer to arrive and are subject to customs duties and import taxes, which are the responsibility of the recipient. Delivery times for international orders vary by destination and typically range from 10-21 business days.
Tracking Your Order
Once your order ships, you'll receive an email confirmation with a tracking number. You can use this number to monitor your package's journey every step of the way. Most carriers provide real-time updates, so you'll know exactly when your delivery is arriving.
Packaging and Care
We take great care in packaging your items to protect them during transit. All orders are carefully wrapped and boxed to prevent damage. If you receive a damaged item, contact our customer service team right away, and we'll work to make it right.
Order Issues and Support
If your package doesn't arrive within the expected timeframe, we're here to help. Contact us with your order number and tracking information, and we'll investigate on your behalf. Our customer service team is ready to assist with any shipping concerns or questions you may have.
Thank you for shopping with LUVMUG.org. We appreciate your business and want to ensure every delivery exceeds your expectations.